In accordance with the legal provisions in force, the buyer should have a period of 14 days from receipt of his order to exercise his right of withdrawal.
However, in accordance with the provisions of article L 121-20-2 of the French Consumer Code, "personalisable" products cannot be refunded except in the event of a complaint (please refer to article 7 of the General Terms and Conditions).
If you wish to cancel your order, please contact our customer service department using the contact form.
The cancellation request will then be studied and may be refused by our services if the order has already been produced or is in the process of being produced.